Frequently Asked Questions
Please read carefully, as it may answer some of your questions, or provide the information you need to find the information you need on your own. Also, keep this message for future reference to help you manage any questions or problems you may have in the future.
Due to a high volume of inquiries, we may not be able to respond to your questions directly. However, all mail is read within 72 hours, and we will take your ideas and concerns into account when planning future Health e-Tips e-letters and articles.
Please understand that we are not able to provide individual medical advice. If you have specific medical questions about your health, please consult your doctor or health care professional.
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Q: How do I contact Customer Service to inquire about the status of my account or order?
A: Customer Service issues or questions regarding an existing order can be sent directly to our Member Services Team via email. Click here to contact us. If you prefer to contact us by phone, please call toll free at 1.800.494.5726 or write us at Nutrition & Healing, PO Box 913, Frederick, MD 21705-0913.
Q: Where can I find the username and password to log on to the Subscriber’s page at the website?
A: The username and password is published in the newsletter each month. The system is case sensitive so be sure to type in the username and password exactly as they appear in the newsletter.
Q: Where can I send my questions and or comments on the Nutrition & Healing newsletter or Health e-Tips?
A: Click here to contact our Member Services team. Dr. Rothfeld cannot respond personally to each inquiry he receives because of the large volume of incoming mail. However, we value your comments, and they will be taken into consideration when planning the editorial coverage on the website and in the newsletter. Please understand that we are not able to provide individual medical advice. If you have specific medical questions about your health, please consult your doctor or health care professional.
Q: Where can I locate an alternative medicine doctor in my area?
A: To find a doctor skilled in natural medicine, contact the American College for the Advancement in Medicine at www.acam.org.
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If you are having trouble accessing the links on the Health e-Tips:
We check all of the links in Health e-Tips e-letters before they are sent to ensure that they are active. However, problems do happen, and we recognize how frustrating it can be. We’ve found that linking problems usually occur for readers with AOL and Web TV accounts. If you are having trouble, try the following:
- It is not a common occurrence, but there may be times when our server is down. Try the link again after five or 10 minutes.
- Try copying the link from the Health e-Tips e-letters (highlight the link, then click on the right mouse button and choose ‘Copy’) and paste it into your web browser. Make sure you copy the entire link; longer links may run over into the next line of text.
- If pasting the link is unsuccessful, try printing out the Health e-Tips e-letters and retyping the link address into your browser window. Again make sure to type in the complete address.
- If none of these steps are successful, the problem is most likely with your ISP. You may want to contact your ISP and forward the link to them so they can diagnose the problem.